Privacy Policy.

 

When used in this Privacy Policy, the term “Personal Information” has the meaning given to it in The Privacy Act 1988 and is any information that can be used to personally identify you and can include your name, address, telephone number, email address and occupation. If any of the information collected by us personally identifies you, or if you could be identified as a result of the information being collected, the information will be considered Personal Information.

Personal Information Held by Sell with Alicia @realty

Sell with Alicia @realty may collect any of the following information about clients if you are a current or prospective vendor, buyer or landlord or if you visit our website or make an enquiry with us via:

  • Your contact details such as name, telephone and address

  • Details of the property you currently own

  • Property you wish to acquire

If you are a current or prospective tenant for a rental property, Sell with Alicia @realty may collect the following additional information from you:

  • Your contact details such as name, telephone and address

  • Passport, drivers licence or other relevant identification details

  • Employment details

  • Other sources of income you may have

  • Referees that we may contact about your application.

Sell with Alicia @realty collects information directly from you unless it is unreasonable or impracticable to do so. This information might be collected in various ways, including through when you make an enquiry on our website, send us an email, write to us or call us.

Sell with Alicia @realty may collect information about you from the following sources:

  • Referrals from current or previous clients

  • Databases such as RPData CoreLogic, PriceFinder

  • RealEstate.com.au or Domain.com.au

  • Other property portals

Your Personal Information is Safe

Your Personal Information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

How Sell with Alicia @realty Uses Personal Information

Any Personal Information that Sell with Alicia @realty holds and records will only be used for the purpose of:

  • Improving our processes

  • Compliance with obligations under real-estate regulations and laws applicable for all states in Australia under the Property and Stock Agents Act 2002 or Property and Stock Agents Regulation 2014

  • Complying with any other relevant laws or regulations.

Direct Marketing

We may send you direct marketing communications and information about our services that we consider may be of interest to you. These may include:

  • News and information about suitable listings based on your preferences

  • General property information

  • Any other information that we believe may be of interest to you

Should you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. 

Communication may be sent in various ways, including email, text messages or general mail and will always be in accordance with relevant and applicable marketing laws, such as the Spam Act 2003 (Cth). You will always be provided with the opportunity to opt out of further communication from Sell with Alicia @realty. 

Accessing Personal Information 

You may request access to the Personal Information we hold about you at any time by contacting us (see details below). We will try to provide you with suitable means of accessing your Personal Information (for example, by mailing or emailing it to you), subject to some exceptions. We will respond to your request for access within 14 days and endeavour to provide the requested information within 30 days.

Disclosing Personal Information

We may disclose your Personal Information: 

  • To our employees and contractors or service providers in the case where they may need to access your property or provide a service to you

  • If you are a tenant of any property that we are managing, to the National Tenancy Database

  • To any other company or organisation for any authorised purpose with your express consent

Sell with Alicia @realty does not sell your personal details to other organisations. We may however use the information about you to assist us with internal marketing and research.

 Further Information

Sell with Alicia @realty’s Privacy Officer can assist you with any enquiries you have about the information that we hold about you. They can be contacted on 1300 044 140 between 8am and 6pm Monday to Friday.

You can also write to them at:

Privacy Officer
Sell with Alicia @realty
PO Box 234, Kellyville NSW 2155

Escalating Your Complaint

If we are unable to resolve your complaint, or you are unhappy with the outcome, you may refer your complaint to the Australian Information Commissioner. The Australian Information Commissioner can be contacted at the below details:

The Office of the Australian Information Commissioner

GPO Box 5218
Sydney NSW 1042
Phone:      1300 363 992
E-mail:    enquiries@oaic.gov.au
TTY:          133 677 then ask for 1300 363 992

Updated on 16 January 2023.

Sell with Alicia @realty intends to observe this policy at all times, however, it is not legally binding in any way unless otherwise required under the relevant legislation.